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Got a question about Zest? Unwrap some answers here!
Which ecommerce platforms does Zest integrate with?
Currently, Zest integrates with Shopify stores on all plans, from Lite through Shopify+.
How long does it take to implement Zest?
Zest can typically be added to your store in about 15 minutes. Even in the face of surprise complications, implementation is a white-glove process so you won't have to sweat the tech details on your own.
Why doesn't payment happen before the gift is digitally delivered?
We want gift senders and recipients to have the most frictionless gifting experience possible. We found that placing payment at the time of sending the gift both added friction to the gifting process and could cause issues if the gift recipient never accepts their gift, i.e., the sender pays for a gift that nobody ever gets. By moving payment to after the gift has been accepted, we reduce that point of friction and stress (while saving merchants from having to potentially make some refunds).
When do gift orders show up for processing?
Gift purchases won't show up as a new order in your backend until the gift has been accepted by the recipient and the sender has completed payment.